Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Shipping & Delivery
Estimated delivery time is 7–14 business days after your order has been processed and shipped.
Order Tracking
Tracking information will be provided when available after your order ships.
Delivery estimates
Our estimated delivery timeframe is 7–14 business days after dispatch. Delivery times may vary depending on your location, carrier delays, weather, customs processing, and other circumstances beyond our control.
These timeframes are estimates and are not guaranteed delivery dates.
Shipping confirmation and tracking
Once your order has shipped, we will send you a shipping confirmation and tracking details when available. Please allow some time for tracking information to update.
Shipping address
Please ensure that your shipping address is accurate and complete at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has been shipped.
Delayed or missing orders
If your order has not arrived within the estimated delivery window, please contact us with your order number. We will help you investigate the shipment.
14-Day Return Policy
We accept eligible return requests within 14 days since delivery day.
To request a return, please contact us within 14 days of receiving your order.
Return eligibility
For hygiene and safety reasons, skincare products, herbal soaps, and personal-care items must be unused, unopened, and in their original packaging to qualify for a return, unless the item arrived damaged, defective, or incorrect.
- Products that have been opened or used cannot be returned for a change of mind.
- Items must be in their original condition and packaging.
- Proof of purchase or an order number is required.
How to request a return
- Contact us within 14 days of receiving your order.
- Provide your order number, the item you wish to return, and the reason for the return.
- Wait for our return instructions before sending the item back.
- Once we receive and inspect the return, we will notify you about your refund eligibility.
Return shipping costs
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or otherwise stated.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- We will notify you if additional information is needed.
Damaged, Defective, or Incorrect Items
We want you to receive the items you ordered in good condition.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos with the item and its packaging, where applicable.
We will review the issue and work with you on an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For questions about shipping, returns, or refunds, please contact our customer support team.
iystorz Customer Support
Email: flojha@gmail.com
Please include your order number so we can assist you efficiently.
Thank you for shopping with iystorz. We appreciate your trust in our store and your support for thoughtful, nature-inspired skincare.